Terms & Conditions

ParentBoost is a UK-based service operated by ParentBoost Ltd, registered in England and Wales with company number 16004915. Our registered office is at 1a Tresillian Way, Walkford, Christchurch, England, BH23 5QP.

ParentBoost is a mobile-first platform designed for UK parents and carers. We bring together three core pillars in a single service:

• Curated family discounts: access to discounted gift cards across 100+ UK brands via our third-party discount provider, plus access to unique discounts via affiliate partnerships or discount codes
• Community: a peer-to-peer discussion space where parents and carers can connect, share experiences, and support one another
• Educational content: expert-led resources including specialist SEND (Special Educational Needs and Disabilities) content, clearly attributed to the relevant author or organisation

You can contact us at hello@parentboost.co.uk. We aim to respond to all enquiries within 5 working days.

Our service is intended for permanent residents of the United Kingdom who are aged 18 or over. By using ParentBoost, you confirm that you meet these requirements. If you do not, you must not use our service.

ParentBoost Ltd controls and operates this service from England. These terms and any transaction made through our service are governed by English law. The English courts shall have jurisdiction over any legal proceedings arising from use of our service. If you are resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of those jurisdictions.

3.1 Registration

To access ParentBoost you must create an account by providing accurate, current, and complete information. You are responsible for keeping your account details up to date at all times.

3.2 Account Security

You must keep your login credentials confidential and must not share them with anyone else. You are responsible for all activity that occurs under your account. If you believe your account has been compromised, you must notify us immediately at privacy@parentboost.co.uk.

3.3 Dormant Accounts

To keep your account active, you are required to log in at least once every six months. Accounts that remain inactive beyond this period may be disabled. Where possible we will notify you before taking any such action.

3.4 Deleting the App

Deleting the ParentBoost app from your device does not cancel your subscription or close your account. To cancel your subscription, you must do so via your account settings. To close your account entirely, please contact us at privacy@parentboost.co.uk.

3.5 Account Termination by Us

We reserve the right to suspend or terminate your account if we have reasonable grounds to believe you have breached these terms, engaged in fraudulent or abusive behaviour, or used our service in a way that is unlawful or harmful to others. Where possible we will give you advance notice and the opportunity to respond. In serious cases we may act immediately.

4.1 Free Tier

The Free tier is available at no charge and gives you access to core platform features. Free tier users are subject to the following restrictions:

• A maximum of 5 Community posts per week
• A maximum of 2 gift card discount purchases per category per month. Categories are: Grocery, Dining, Experience, Gaming, Fashion, Entertainment, Travel, Coffee, Retail, Home, Sports, Food, Food Delivery, and Pharmacy. Limits reset on the 1st of each calendar month.
• Access to selected educational content only. Full content library is available to Premium subscribers.

4.2 Premium Subscription

Premium subscribers receive:

• Unlimited gift card discount purchases across all categories with no monthly caps
• Enhanced discount rates on selected brands
• Unlimited Community posting
• Access to all premium articles, including SEND resources as they are published
• Priority support
• Expert video content and live webinars, when they launch (coming soon)

4.3 Billing and Renewal

Subscription payments are collected in advance via our payment processor at the start of each billing period: weekly, monthly or annually, depending on the plan you choose. Your subscription renews automatically at the end of each billing period until you cancel. We do not store your full card details.

4.4 Price Changes

We reserve the right to change our subscription prices. We will give you at least 30 days’ written notice before any price increase takes effect. Continued use of the service after the effective date constitutes acceptance of the new price.

4.5 Cancellation and Refunds

You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of your current billing period and you will retain Premium access until that date. We do not provide refunds for unused time within a billing period.

Under the UK Consumer Contracts Regulations 2013, if you are a consumer you have the right to cancel your subscription within 14 days of first purchase and receive a full refund, provided you have not used any Premium features during that period. If you have already accessed Premium features, we may apply a proportionate charge for the period of use.

To use this right, email hello@parentboost.co.uk within 14 days of your first paid charge, from the email address on your account, saying that you want to cancel your subscription. You do not have to give a reason. We will confirm by email and refund any amount due to the payment method you used.

Gift cards are digital content supplied immediately. When you buy a gift card you expressly request immediate supply and acknowledge that, once the code has been delivered to you, your 14-day right to cancel under the UK Consumer Contracts Regulations 2013 is lost. Accordingly, all gift card transactions are non-refundable once the code has been issued. Any purchases using affiliate links or discount codes provided by ParentBoost are bound by the terms and conditions of the relevant retailer or service.

5.1 How Our Discounts Work

ParentBoost provides access to discounted gift cards via our third-party discount provider. When you purchase a discounted gift card through our service, you pay a reduced rate for the gift card’s face value. The discount rate available to you depends on your subscription tier and the brand selected.

5.2 Brand Availability and Rates

Our discount catalogue currently includes 100+ UK brands. The availability of specific brands and discount rates may change at any time without prior notice, subject to our arrangements with our third-party provider and individual retailers.

5.3 Gift Card Fulfilment

Once payment for a gift card is completed, the digital code is made available to you via the app. Once a gift card purchase is completed, it cannot be cancelled, refunded, or exchanged unless the relevant retailer’s own terms specifically permit this. Please check individual brand terms before purchasing.

5.4 Third-Party Retailer Disclaimer

ParentBoost does not sell, manufacture, operate, or take responsibility for the goods or services provided by any third-party retailer in our catalogue. We are not responsible for:

• The value, expiry, or redemption of any third-party gift card
• Changes to a retailer’s gift card policies or terms and conditions
• Retailer insolvency or failure to honour gift cards
• Technical failures on the retailer’s own platform that affect gift card delivery or redemption
• Any dispute arising from your use of a retailer’s goods or services

Any dispute about a purchase made using a gift card should be directed to the relevant retailer in the first instance.

5.5 Not Financial Advice

Nothing on the ParentBoost service constitutes financial advice or a recommendation to make any particular purchase. You should exercise your own judgement before making any purchase through our service.

6.1 What the Community Is

The ParentBoost Community is a peer-to-peer space where parents and carers can connect, share experiences, and support one another. Content in the Community is posted by members of our community, not by ParentBoost, and should not be treated as professional advice of any kind.

6.2 Posting Limits

Free tier users may post up to 5 times per week. Premium subscribers have unlimited posting access.

6.3 Acceptable Use

By posting in the Community, you agree to:

• Post only content that is lawful, accurate, and respectful of others
• Not post content that is abusive, threatening, defamatory, discriminatory, or likely to cause offence
• Not share personally identifiable information about yourself, other adults, or children in public posts
• Not use the Community to promote products, services, or commercial interests without our prior written consent
• Respect the privacy and confidentiality of other community members at all times

6.4 Your Content

You retain ownership of the content you post to the Community. By posting, you grant ParentBoost Ltd a non-exclusive, royalty-free, worldwide licence to display and make available that content within our service for as long as it remains posted. For posts in public topics (every topic except Health, SEND & EHCP and Behaviour), that includes our public website, where anyone can read them and search engines such as Google may show them under your username. Questions in Health, SEND & EHCP and Behaviour never appear on Google. Visitors who aren't members may see replies in full or only their first line. You can hide any of your own questions from Google with "Hide from Google" in the question's menu (see section 13 of our Privacy Policy).

Your posts show your username, never your real name. Choose a username you're comfortable being seen in public, and you can delete your posts at any time.

6.5 Moderation

We moderate the Community and reserve the right to remove any post, restrict a user’s posting access, or suspend an account where we believe these terms or our Community Guidelines have been breached. We are not liable for the accuracy, completeness, or lawfulness of any content posted by users.

7.1 Nature of Our Content

ParentBoost publishes expert-led educational content, including specialist SEND resources. This content is curated and published by ParentBoost, and where appropriate it is created or reviewed by qualified professionals.

7.2 Not Professional Advice

All content, including SEND resources, health information, and parenting guidance, is provided for general informational and educational purposes only. It does not constitute medical, therapeutic, legal, financial, or any other form of professional advice, and must not be relied upon as such. Always consult a qualified professional before making decisions based on content found on our service.

7.3 Access

Free tier users have access to a limited selection of educational content. Full access to the content library, including all SEND resources, is available to Premium subscribers only.

ParentBoost Ltd processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your key rights under UK GDPR include:

• Right of access: you can request a copy of all personal data we hold about you
• Right to erasure: we will delete your data within one month of a valid request
• Right to portability: we can provide your data in a machine-readable format
• Right to rectification: you can ask us to correct inaccurate or incomplete data
• Right to restrict processing: in certain circumstances you can ask us to limit how we use your data

We do not sell or share your personal data with advertisers or data brokers. Third-party advertising pixels are used solely on our marketing website and registration pages to measure campaign effectiveness, and are never active within the logged-in application. Our discount providers receive only the transaction data necessary to process your purchase. Information about your children is never passed to third parties.

For full details, please read our Privacy Policy.

We take the protection of children’s data very seriously. In line with the ICO’s Children’s Code (Age Appropriate Design Code):

• Advertising and marketing pixels are never active in the logged-in application where children’s personal data is held
• We do not use profiling or behavioural advertising based on children’s data
• We apply the highest privacy settings by default within the application
• No data collected from within the logged-in application is shared with advertising or analytics platforms

The material published on our service is provided for general information purposes only. We reserve the right to amend, update, or remove any content at any time without prior notice. We may update these terms from time to time. Where changes are material, we will give you at least 14 days’ notice before the updated terms take effect. Continued use of our service after that date constitutes your acceptance of the revised terms.

We do not guarantee that our service will be entirely free from bugs, viruses, or other harmful material. You must not misuse our service by knowingly introducing viruses, trojans, worms, or other malicious code. You must not attempt to gain unauthorised access to our service, its underlying systems, or any connected servers or databases.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Nothing in these terms affects your statutory rights as a consumer under applicable UK law, including the Consumer Rights Act 2015.

Subject to the above, we exclude, to the fullest extent permitted by law, all conditions, warranties, representations, and other terms which may apply to our service or its content, whether express or implied.

Our total aggregate liability to you for direct losses shall not exceed the total subscription fees paid by you to ParentBoost in the 12 months immediately preceding the relevant claim.

The ParentBoost name and logo are pending trademarks of ParentBoost Ltd. We own or hold the licence to all intellectual property rights in our service and its content. You may download or print sections of our service for your own personal, non-commercial use only.

Our service may contain links to third-party websites and resources. These are provided for convenience only and do not constitute endorsement. We have no control over the content of third-party sites and accept no responsibility for them.

ParentBoost is not a regulated financial services firm. Nothing on our service constitutes a solicitation, offer, or recommendation to acquire or dispose of any investment or financial product.

If you are unhappy with any aspect of our service, please contact us at hello@parentboost.co.uk with your full name, email address, a clear description of your complaint, and any supporting information. We will acknowledge your complaint promptly and aim to provide a substantive response within 10 working days. If your complaint concerns how we handle your personal data, we operate a separate data protection complaints procedure (see our Privacy Policy), and you also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining terms shall continue in full force and effect.

These terms, together with our Privacy Policy and Cookie Notice, constitute the entire agreement between you and ParentBoost Ltd in relation to your use of our service.

These terms are governed by the laws of England and Wales. Any dispute arising from or relating to these terms or your use of the ParentBoost service shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.